PRIVACY & SECURITY POLICIES
Last Updated August 2, 2016
Welcome to Pool Supply World. As a customer of Pool Supply World your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession.
Information We Collect:
- Online Purchases and Other Financial Transactions. When you make a purchase or engage in any other financial transaction on one of our Sites, you will be asked to provide information necessary to facilitate the transaction, such as your name, credit card or debit card number, expiration date, associated security code, telephone number, billing address, email address, shipping address and transaction information (IP address, browser, etc.).
- Program Registration. In connection with your registration or other interaction online with one of our programs, you may be asked to provide certain personal information, such as your name, email address, phone number, mailing address, and to generate a user name and password.
- Sign-Up for Emails, Newsletters or Other Correspondence. If you sign up on one of our Sites to receive email communications, newsletters, or other correspondence from us, you may be asked to provide us with your name, email address, and/or mailing address, along with other information related to your subscription or correspondence.
- Interactive Forums. You and other users may be allowed to post comments and other content on certain portions of our Sites, such as on a discussion board, blog or other interactive forum. We may collect any information that you or another user posts about you on one of our Sites, including personal information about you, and it may be available to all users who have access to the Site. Please keep this in mind when considering what information to post to our Sites.
- Usage Data. When you use or access any of our Sites, we may collect certain usage data generated by your activities on the Sites, including your purchasing history, pages viewed, number of bytes transferred, hyperlinks clicked, and other actions you take on our Sites. Each of our Sites may also track the URL that you visited before you come to the Site, the URL to which you next go, and your Internet Protocol (IP) address or mobile device identifier.
- Location Data. Some of our Sites may collect information about your location, such as the approximate location of your IP address. Unless you provide us with your permission, this location data is collected anonymously in a form that does not personally identify you.
- Third-Party Integrated Services. We may incorporate third-party ads and other third-party content on our Sites, and integrate other third-party offerings into the Sites, enabling certain such third parties to collect information about you or your online activities across other websites and over time through your use of our Sites. We may also incorporate PSW ads and offerings onto third-party websites, enabling us to collect information about you or your online activities across other websites and over time through your use of websites with PSW incorporated ads and/or offerings. Any information collected through such integrated technologies is collected directly by these third parties for use by such third parties and other authorized parties, subject to the privacy policies of those other parties.
- Online Inquiries and Correspondence. When you submit an inquiry or otherwise correspond through one of our Sites, you may be asked to provide your name, email address, and/or other personal information to us.
We may keep indefinitely the information about you collected through our Sites.
How We Use Your Information:
We may use information about you collected through our Sites for a variety of commercial purposes.
Without limitation, we may use such information to:
- Administer and improve our Sites and businesses;
- Promote our products and services to you, as well as the products and services of our affiliates;
- Promote (and enable the promotion of) third-party products and services to you that we think you may find of interest;
- Deliver email communications, newsletters, and other correspondence to which you subscribe;
- Communicate with you about our contests, sweepstakes and other promotions;
- Conduct other marketing activities;
- Process membership requests when you apply or otherwise administer your participation in our programs;
- Communicate with you regarding your membership in one of our programs and facilitate the functioning of our programs;
- Respond to your inquiries and other correspondence, or request that you provide feedback to us;
- We also use your personal information for our everyday business purposes such as security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance;
- And fulfillment of orders placed through our Sites.
How We Share Your Information:
- We disclose to third parties the personal (or other) information collected about you through any of our Sites either (i) when we have your permission to do so or (ii) in any of the following situations (without your permission):
- We may disclose the information collected about you to our third-party contractors and partners in connection with their performing services or other activities in support of the sites and/or our businesses (which may include, but is not limited to, verifying the accuracy of the information you provide to us, providing customer service, delivering email communications, newsletters, and other correspondence to which you subscribe), or their completing or confirming on our behalf a transaction or series of transactions that you conduct with us.
- As noted above, information about you collected by third-party ads, content or technologies integrated with any of our sites may be disclosed to such third parties. we may disclose the results of aggregated data about you and other users of our sites without restriction. in these situations, we do not disclose to these entities any information that could be used to personally identify you.
- We may disclose information about you to the government or to other third parties to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders, subpoenas or other legal process, such as in connection with suspected illegal activity associated with any of the sites or our business. we reserve the right to release information collected through any of the sites to law enforcement or other government officials, as we, in our sole discretion, deem necessary or appropriate.
- We may also, in certain instances, disclose your personal information when we have reason to believe that it is necessary to identify you, contact you, to advise you of a product recall, detect and protect you or us from fraud or theft, manage information security or bring legal action to protect your rights or the rights of PSW or others.
Updating Your Information:
You may correct or update information collected about you through any of our Sites by contacting us at the email or mailing address noted below:
- Call: 1-800-772-0467
- Email: [email protected]
- Mail your request to: Pool Supply World Customer Service, 2005 E. Indian School Rd., Phoenix, AZ 85016
You may also access and update your information at any time by logging into your account at: https://www.poolsupplyworld.com/signin.htm.
When you receive sales flyers, advertisements, direct mail, and other promotional communications from us, including email, you will have the opportunity to “opt out” by following the “unsubscribe” instructions in the email you receive or by contacting us directly. We will use commercially reasonable efforts to update our files to reflect your request as promptly as possible.
- We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personal information transmitted to us using the Sites. To help guard your information, our Sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only PSW is able to decode your information. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
- To be sure your connection is secure locate the lock icon on your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well. If for some reason you are unable to connect to our secure server, please call us toll free at 1-800-772-0467.
- We also ask customers to carefully review their accounts and immediately report any unexpected activity to PSW and your issuing bank or credit card company. Additionally, we are asking all our customers to take measures to help protect personal information in their online accounts, including the following:
- Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses;
- Reset your email account password; Use complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters);
- Do not use the same password on more than one website; Do not share your password with others;
- Password protect your personal mobile device(s);
- Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal;
- And visit these additional resources:
Transfer of Data from Outside the United States:
If you use any of our Sites from outside of the United States, information that we collect about you through the Site will be transferred to servers inside the United States and maintained indefinitely. By using the Site, you consent to the transfer of data about you into the United States, as well as the processing of such data in the United States.
Cookies, Web Beacons, and Other Similar Technologies:
A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie.
When you visit our Site, we may use both a session and a persistent cookie. This PSW-placed cookie may contain information (such as a unique user ID) that is used to track your usage of our Site and in some cases, your email address. A web beacon allows us to capture certain additional types of information about a visitor's actions on a web site, such as a visitor's cookie number, the time, date, duration and number of page views, a description of the page where the Web beacon is placed, and details about any items that were purchased.
We may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash technology that may be built into your computer or downloaded by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. We do not use Flash cookies for marketing or behavioral targeting purposes. Flash cookies are different from browser cookies and the cookie management tools browser will not remove Flash cookies. Learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.
Browser Do Not Track Signals
At this time, our Sites do not support "Do Not Track" preferences that may be available in your browser for letting websites know that you do not want them collecting certain kinds of information. Specifically, if you turn on the Do Not Track setting on your browser, our Sites are not currently capable of following whatever Do Not Track preferences you set. For more information about Do Not Track, visit donottrack.us.
Links to Other Websites and Services:
California Privacy Rights:
California law entitles residents to ask us for a notice describing what categories of personal information we share with third parties or with corporate affiliates for those entities direct marketing purposes. PSW does not provide any personal information to third parties for their own direct marketing purposes. If you want to request a notice or have any questions about Pool Supply World’s privacy practices, please contact us at [email protected].
If you are not comfortable shopping online (and would prefer to make your purchase via telephone), just give us a call at 1-800-772-0467. Our Customer Service Representatives will be happy to assist you.
- Calling Customer Service at 1-800-772-0467
- Emailing Customer Service at [email protected]